Terms and conditions of sale

These terms cover the purchase of sessions through this website. Please read them before booking. They do not affect your statutory rights. The use of the website itself is covered by the Website terms of use.

Beata Rybka, operating under the name “Cool Steps”
Apt. 5, Bridge Street, Ballineen, Co. Cork, P47 KD40, Ireland
Email: contact@coolsteps.ie
Phone: +353 86 225 9428

“Cool Steps” is an operating name. It is not a company. Your contract is with Beata Rybka personally.

Cool Steps offers consultations and conversation-based support for adults and families, focused on relationships, personal development and everyday challenges.

These sessions are not, and are not a substitute for:

• medical or psychiatric care, diagnosis or treatment
• psychotherapy or psychological assessment
• legal advice
• crisis or emergency support

Beata Rybka is not a registered psychologist, psychiatrist, psychotherapist or medical practitioner, and does not hold herself out as one. Sessions are a supportive conversation, not clinical treatment.

Content on this website is general information only. It is not tailored advice and should not be relied on when making decisions about health, legal or family matters. Please consult an appropriately qualified professional for those.

If you or anyone around you is at risk of harm, do not use this website: call 112 or 999, or go to your nearest emergency department. Enquiries and bookings are not monitored continuously and must not be used to report urgent situations.

A single session lasting 45 minutes, at a price of €36.

This is the total price. No VAT is charged, as the provider is not registered for VAT. There are no booking fees or additional charges, including where a session takes place in person.

Sessions may be held in one of three formats:

• online, using WhatsApp
• in person, at a location agreed between us
• as a walking session, outdoors at an agreed meeting point

The price is the same in every case. The format and location are agreed individually by phone after booking, taking into account where you are based and what suits you. Where travel is not practical, the session is held online instead.

Sessions are available in English and Polish, Monday to Friday, between 11:00 and 20:00.

Walking sessions: these take place in public spaces. We cannot guarantee that a conversation outdoors will not be overheard. Please take this into account when choosing this format, and let us know if you would prefer to meet somewhere private instead. Arrangements in poor weather are agreed by phone.

Completing payment places an order. The contract is formed when we send you an email confirming your booking. We will then contact you by phone to agree the time and format of your session.

You will receive confirmation of your booking and a copy of these terms by email. The language of the contract is English.

Payment is taken at the time of booking, through Stripe. We do not see or store your card details.

As a consumer buying at a distance, you have the right to cancel this contract within 14 days without giving any reason. The 14 days run from the day the contract is formed.

To cancel, tell us clearly before the 14 days end, by email to contact@coolsteps.ie, by phone, or by using the model cancellation form below. You may use the form, but you do not have to.

If you cancel in time, we will refund everything you have paid within 14 days of being told, using the same payment method you used, at no cost to you.

Exception. If you ask for your session to take place before the 14-day period ends, and the session has been fully provided, you lose the right to cancel. This is why you are asked to confirm this at checkout. If a session has only partly taken place, you will be charged in proportion to what was provided.

Separately from your statutory right above, the following applies to arranging your session.

Changing the time. You may reschedule at any time by contacting us. There is no charge and no deadline for doing so. You can also move your booking online to another free time, until the session starts, from My Account or from the link in your booking confirmation email.

If your session does not go ahead (because you are unable to attend, do not answer the phone, or do not reply), we will contact you to arrange a new time. We will make up to three attempts:

• an email on the same or the next working day, proposing a new time;
• a further email approximately two days later, as a final attempt;
• in addition, we will normally try to reach you by phone.

Email is our primary channel for these arrangements and is what we rely on as a record.

If you do not respond to any of these attempts, your booking lapses and the fee is not refunded. This applies only after the 14-day cancellation period in Your right to cancel has ended. If the 14 days have not yet passed, you may still cancel and receive a full refund.

If we need to cancel or reschedule, we will offer you an alternative time or a full refund, whichever you prefer.

Lateness. If you arrive late, the session will still end at the scheduled time.

We will provide the session with reasonable care and skill, and as described on this website. If something goes wrong, you have statutory rights under the Consumer Rights Act 2022, including the right to have the service put right or, where that is not possible, to a price reduction or refund.

Where a child takes part in a session, they must be accompanied by a parent or legal guardian throughout. The accompanying adult remains responsible for the child at all times, including during walking sessions.

What you discuss in a session is treated as confidential and will not be shared with anyone else, except where we are required by law to disclose it, or where there is a serious and immediate risk of harm to you or to another person, in particular a child.

Sessions are not recorded. Please do not record them yourself without our written agreement.

See our Privacy policy and Cookie policy.

If you are unhappy with anything, please contact us at contact@coolsteps.ie and we will do our best to resolve it. If we cannot, you can contact the Competition and Consumer Protection Commission at www.ccpc.ie for information about your rights.

We may update these terms; the current version and the date it was last updated are always shown here. These terms are governed by Irish law, and disputes will be dealt with by the Irish courts. Nothing here affects your statutory rights as a consumer.

You may use this form to cancel, but you do not have to. Copy it into an email or print it and fill it in.

To: Beata Rybka, Apt. 5, Bridge Street, Ballineen, Co. Cork, P47 KD40, Ireland
Email: contact@coolsteps.ie

I hereby give notice that I cancel my contract for the supply of the following service:

• Service booked: ………………………
• Date of booking: ………………………
• Date of session, if arranged: ………………………
• Name: ………………………
• Address: ………………………
• Email address: ………………………
• Signature (only if sent on paper): ………………………
• Date: ………………………