FAQ
Good to know before we meet
Practical answers about the sessions, booking and the rules we both work by.
Step by step
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Booking
Pick a day, an hour and the type of session, then add it to your cart.
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Payment
Leave your name, telephone and e-mail, tick the three confirmations and pay €36 by card.
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Confirmation
You get an e-mail with the date and hour, and I contact you to arrange the meeting, in person or by WhatsApp call. The booking also appears in your account.
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The session
We meet in person or talk by WhatsApp call, as we agreed. Please be ready a few minutes early.
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After the session
We close with a short summary of what we worked on and, if it helps, one or two things to try before the next meeting. You can book the next session whenever you are ready.
How long does a session last?
Every session lasts 45 minutes and costs €36, paid when you book.
Who do I work with?
Adults who feel stuck in a role they did not choose. Parents who keep having the same argument with their child and want a different ending. Families where everyone talks and nobody feels heard. You do not need a diagnosis or a clear question: a sense that something needs to change is enough to start.
Who is this not for?
Sessions are a supportive conversation, not clinical treatment. They are not medical or psychiatric care, psychotherapy, psychological assessment, legal advice or crisis support, and I am not a registered psychologist, psychotherapist or doctor. If you or anyone around you is at risk of harm, please do not wait for a session: call 112 or 999, or go to your nearest emergency department.
Is everything I say confidential?
Yes. What you say in a session stays between us and is not shared with anyone else. The only exceptions are where the law requires it, or where there is a serious and immediate risk of harm to you or to another person, in particular a child. Sessions are not recorded, and please do not record them yourself without my written agreement.
Can I cancel or move my booking?
You can move your booking to another free time online, any time before the session starts, from My Account or from the link in your confirmation e-mail. To cancel, contact me by e-mail or phone within 14 days of your booking confirmation, or use the model cancellation form in the terms of sale. If your session has already fully taken place within those 14 days, the right to cancel no longer applies, which is what you confirm at checkout.
How do refunds work?
If you cancel within the 14 days, I refund everything you paid within 14 days, to the card you paid with. Refunds always go through me, so please contact me by e-mail or phone. A session that has only partly taken place is charged in proportion. If I have to cancel, you choose between a new time and a full refund. If a session is missed and you do not reply when I try to arrange a new time, the booking lapses without a refund, but only once the 14 days have passed.
What if I am late?
We simply start when you arrive. The session still ends at the scheduled time, so arriving late makes it shorter, and the price stays the same.
In which language do we talk?
Sessions are held in Polish and in English, whichever you feel more yourself in. You can switch mid-sentence; both work.
Do we meet online or in person?
Whichever suits you: online by WhatsApp call, in person at a place we agree, or as a walking session outdoors. The price is the same. After you book, I contact you to agree the format and the place. A conversation outdoors can be overheard, so if you would rather talk somewhere private, just say.
Can I talk to you before I pay for anything?
Yes. There is a free 10-minute intro chat, Monday to Friday at 19:45, booked from the website the same way a session is. It is a short conversation so you can tell me what is going on and hear how I would work with you, with nothing to pay and no card needed. It is one per person, and it is not a session in miniature: if we decide to carry on, you book a full 45 minutes afterwards.
Still unsure? Write to me.